Terms & Conditions

These Terms & Conditions govern your use of Pinkelle Adventures’ website and services. By booking with us or using our website, you agree to these terms.

1. Booking Confirmation

Bookings become confirmed only after:

• Required information has been received.
• Applicable payments have been completed.
• Written confirmation has been issued by Pinkelle Adventures.

Availability is subject to confirmation.

2. Pricing

All prices are subject to availability and may change without prior notice until a booking is confirmed.

Prices generally include only the services specifically listed within each package.

3. Payments

Full or partial payment may be required to secure a booking.

Failure to complete payment by the agreed deadline may result in cancellation.

4. Cancellations

Cancellation policies vary depending on:

• Destination
• Airline
• Hotel
• Tour operator
• Visa processing stage

Any applicable cancellation charges will be communicated at the time of booking.

5. Refunds

Approved refunds will be processed according to the supplier’s refund policy.

Certain services including visa processing fees, permits, airline tickets, and non-refundable hotel reservations may not qualify for refunds.

Processing times may vary depending on banks and service providers.

6. Travel Documents

Travelers are responsible for ensuring they possess:

• Valid passports
• Required visas
• Vaccination certificates (where applicable)
• Any additional travel documentation required by destination countries.

Pinkelle Adventures is not responsible for denied boarding or entry resulting from incomplete documentation.

7. Visa Services

Visa approval is solely at the discretion of the relevant embassy or immigration authority.

Submitting a visa application through Pinkelle Adventures does not guarantee approval.

Visa fees are generally non-refundable once processing has commenced.

8. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering:

• Medical emergencies
• Trip cancellations
• Flight delays
• Lost baggage
• Personal liability

9. Changes to Itineraries

We reserve the right to modify itineraries when necessary due to:

• Weather conditions
• Government restrictions
• Airline schedule changes
• Operational requirements
• Force majeure events

Alternative arrangements will be made where reasonably possible.

10. Limitation of Liability

Pinkelle Adventures acts as an intermediary between travelers and service providers.

We are not liable for losses, injuries, delays, cancellations, or damages caused by airlines, hotels, transportation providers, governments, natural disasters, or other third parties beyond our control.

11. Customer Responsibilities

Travelers agree to:

• Provide accurate booking information.
• Follow local laws and regulations.
• Respect tour guides, accommodation providers, and fellow travelers.
• Maintain valid travel documents throughout the journey.

12. Force Majeure

Pinkelle Adventures shall not be liable for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, political unrest, government actions, or severe weather.

13. Intellectual Property

All website content, including text, images, graphics, branding, and logos, is the property of Pinkelle Adventures unless otherwise stated and may not be reproduced without prior written permission.

14. Governing Law

These Terms & Conditions shall be governed by the applicable laws of the jurisdiction in which Pinkelle Adventures operates, unless otherwise required by law.

Contact Us

For questions regarding these Terms & Conditions or any of our services, please contact our customer support team through our Contact page.